Step 1. Once you have installed Microsoft ActiveSync turn on your handheld device and connect it to your PC either via the USB cradle or USB cable. If it doesn’t recognise your device straight away you will get the below window. Click Next to get ActiveSync to look for your device.
Step 2. Now ActiveSync will go through and look for your device connected to your computer. If you get the following screen it means that the device hasn’t been able to connect to

Microsoft ActiveSync
You should attempt on the following:
• Click Next to get ActiveSync to search for the handheld device again
• Unplug the cradle or cable from your machine and plug it into another USB port on your machine, then click next to try connecting again

Download pdf Configuring Microsoft ActiveSync