Gmail Chat creates a seamless communications experience, enabling users to email and send instant messages from directly within the same browser. There’s nothing to download and no separate application to use—it just works in Gmail. Users can see when their contacts are online, and chat instantly with them. Communications today can be frustrating. Users typically have to use separate email and instant messaging applications to talk to the same people, not to mention having to keep track of what information was sent where.

Gmail Chat addresses some of these issues by breaking down the arbitrary barrier that’s been created between email and IM. Chats need not be different from email messages. Important information is communicated and stored in both. Gmail has always been committed to making communications more efficient and helping users find and access information. Now we’ve extended this model to instant communications.

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