Businesses currently face the daily challenge of managing content efficiently. These businesses are being flooded with information from web Content Management Systems (CMS) that present an all-too-simple picture. Instead, content management systems should solve the problem of turning content into information and information into knowledge.

Content Management Systems are not just a product or a technology. CMS is defined as a generic term which refers to a wide range of processes that underpin the “next-generation” of medium to large-scale websites. Content management is a process which deals with the creation, storage, modification, retrieval and display of data or content.
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The fact that you are reading this handbook probably means that you are experienced in e-Learning implementation at a university or similar institution. You will probably be aware of the tools and styles of working on LMS, and will be used to communicating whilst working and learning online. But at the same time, by surfing the net and probably by observing your students, you will clearly see that changes are coming. Freely available new technologies, common access to the Internet and to information, new types of social interactions mediated by technology; all of these things require a shift in the way that we learn and teach. e-Learning using new technologies is an innovative learning method.
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The Web is home to a vast number of collaborations, large and small, which are build on a common infrastructure. At the same time, a global effort is defining an emerging “CyberInfrastructure,” a necessary but not sufficient foundation for creating collective knowledge. Creating and building on knowledge requires more than the capability to “mash up” information, it requires clear understanding of the context and quality of the information underlying the knowledge. Wikipedia epitomizes the promise and limitations of the collaborative Web. What would be needed to “build a better Wikipedia”? New infrastructure is emerging that combines the best from the Semantic Web, general purpose “Content Management,” provenance tracking, and other technologies to fill the gap between contemporary Web technology and formal Cyberinfrastructure.
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The web is changing from being essentially a unidirectional publishing medium to one which supports multiparty content creation and collaboration – a change which provides both rich opportunities and challenges. The use of blogs, wikis, media-sharing services and other social software has been shown to empower both staff and students and to create exciting new learning opportunities. Examples include the use of blogs to allow students to share and reflect on learning, and to allow researchers to share knowledge, exchange ideas and easily publish work. Wikis provide a collaborative, easy to use content authoring tool for students, researchers and support staff. Social bookmarking services have introduced user defined tags, facilitating shared resource identification, while virtual worlds like Second Life have introduced new possibilities for social networking among distance students, and unique opportunities for the development of innovative pedagogies.
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