Despite significant efforts in the field of Autonomic Computing, system operators will still play a critical role in administering Internet services for many years to come. However, very little is know about how system operators work, what tools they use and how we can make them more efficient. In this paper we study the practices of operators in a large-scale Internet service Amazon.com and propose a new set of tools for operators. The first tool lets the operators explore the health of system components and dependencies between them; the other monitors the actions of operators and automatically suggests solutions to recurring problems.
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This Advanced Troubleshooting Guide is intended to be used by approved Inmarsat Distribution Partners, Service Providers and Distributors as a supplemental tool to the Regional BGAN Satellite IP Modem User Manual and FAQ’s published on the Inmarsat Regional BGAN micro site when diagnosing Modem problems. The instructions in this guide assume that the reader has general knowledge of the Regional BGAN Satellite IP Modem and Microsoft Windows.
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This Power Macintosh user guide ncludes setup, troubleshooting, and important health-related i n f o rmation for Power Macintosh 7100 series computers Communications regulation information vi Preface Welcome to Power Macintosh ix 1 Getting Started 1 Plugging in the computer 1 Installing an expansion card 3 Connecting a monitor 4 Connecting the mouse and keyboard 8 Connecting other equipment 9 Turning the computer on 10 Problems turning your computer on? 13 What s next? 14 Learning the basics 15 Reviewing the basics 16 Turning the computer off 17 Where to find answers 18 2 Getting Help 19 Getting answers to your questions 20 Identifying objects on the screen 28 Learning useful shortcuts
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